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FAQs

Please visit our Customer Service Page for more help resources.  If you would like to speak with a representative, please call Customer Service at 701-214-4088 or send an email to customerservice@storeseven.com.

Customer Service Hours

  • Monday through Thursday, 10am-4pm Central Time (CT)
  • Friday, 10am-1pm Central Time (CT).
* We are closed weekends (Saturday & Sunday) and National Holidays.

Questions:





Payment

Q: Is it safe to order from StoreSeven.com?

A: Yes it is!

We work with companies who use industry standards for our credit card processing and payment gateways. Click here for the full outline of our Privacy Policy. You can also scroll to the bottom of any page on our site to see the various companies that we work with to maintain a safe and secure payment transaction.
Q: What types of payments do you accept?

A: We accept Visa, MasterCard, Discover and American Express.  We also accept payment through PayPal! Sorry, we do not accept Personal or Business Checks, money orders or cashier's checks.
Q: Can we be invoiced instead of using a credit card?

A: Currently, we only offer that payment option to some Government and large institutions when the purchase amount is too large to pre-pay with a credit card. Restrictions may apply, so please contact us at 701-214-4088 to inquire.
Q: How much is Sales Tax?

A: By law, sales tax is automatically computed on product charges. To see the total sales tax that will be charged on your order, click on the "shopping cart" button. This will not complete your order; it will only display your order summary. The order summary shows what your order will look like, including how much tax will be charged. If the ship to address is in the following state, we are required to charge tax.
   - North Dakota

Products/Inventory

Q: Do you sell in bulk/large quantities?

A: Yes, we do. Please contact us at 701-214-4088 or send an email to customerservice@storeseven.com. for more information or visit this link.
Q: Do you have a physical catalog?

A: No, not currently. Our Online Store is the best choice for shopping as we are always updating it and adding new items.
Q: Are our products new or refurbished?

A: All of our products are new unless otherwise noted.

Ordering/Order Status

Q: How can I place a phone order?

A: Because we employ a small staff, there might not always be someone readily available to take your call, but feel free to contact us at 701-214-4088 and leave a message or send an email to customerservice@storeseven.com.

   Customer Service Hours
  • Monday through Thursday 10am-4pm Central Time (CT)
  • Friday, 10am-1pm Central Time (CT).
  • We are closed weekends (Saturday & Sunday) and National Holidays.
Q: Do you accept international orders?

A: No, we aren't able to accept international orders at this time. However, we will ship to an international shipping forwarder with a United States address.
Q: How can I check the status of my order?

A: To check the status of your order, please log into your account and view the Order Status Page.
Q: What if I need to cancel my order?

A: When you submitted your order, it is quickly routed to our warehouse for immediate processing. If your cancellation request is made before the item is processed, your order may be cancelled. However, Storeseven.com cannot guarantee cancellation. To request an order cancellation, please contact us immediately. Your best bet is to send us an email.

Shipping

Q: How much is shipping?

A: Shipping depends on various factors such as your location and the weight of your total order. Please visit our Shipping Options Page for more information.
Q: What carriers are available?

A: Currently, we only ship via FedEx. If the order is a large bulk order, we will ship via freight truck.

Returns/Exchange/Warranty

Q: What is your Return Policy?

A: For our full, outlined Return Policy, please visit our Return Policy Page.
Q: What is your Exchange Policy?

A: We do not offer exchanges at this time. However, as long as the order meets the criteria above, a return may be requested. Simply email us to receive Return Authorization. At that time, you may place a new order for the alternate item you need. .
Q: Does StoreSeven.com handle warranties? 

A: Any warranties offered are handled by the manufacturer unless otherwise stated on the product page.
Q: When will I receive credit for my return?

A: The time it takes for your refund to appear on your credit card account varies depending on your credit card type and when the item was received at our warehouse. Please allow one to two billing cycles for the refund to appear on your credit card statement.

Account

Q: I forgot my password. How do I recover it?

A: Visit our Forgotten Password Page for password recovery.
Q: How do I sign up for a new account?

A: Visit our Registration page and set up an account. It's free!

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